The story
Every payment a person makes in a month, designed into one machine before development stopped.
The concept and complete UX/UI design for a network of self-service payment kiosks, from the hardware to every screen, delivered before the client halted the project.
Worth noting
BetPass wanted a network of self-service kiosks in shopping malls and gas stations, where a person pays bills, tops up phone credit and betting accounts, buys vouchers, deposits a shop's daily takings and more, in one visit. With a scope that wide, the first step had to be a concept that ties the hardware, the screen, the user and every flow into one consistent whole.
A complete concept and design of the whole system remain: the kiosk from its idle ad screen down to every flow, the mobile app, the site and the dashboard, plus a hardware specification. Development started and was halted early by the client for market reasons, not technical ones. We show it as the scope we can conceive and the quality of our design work.
Our designer worked out the whole kiosk. An ad loop runs while nobody is there. A person picks a language, signs in with a QR code from the mobile app or continues as a guest, and lands on a hub that leads to every service: paying a bill by scanning the slip, in cash or by card, topping up a betting account or a phone, depositing a shop's daily takings, vouchers, the raffle, classifieds. Each flow has its error states, an idle prompt and a fiscal receipt.
What it covers
Kiosk hardware spec, kiosk app, bill payment, cash and card top-ups, partner top-ups, daily-takings deposit, vouchers, raffle and classifieds, mobile app, site, dashboard, back end.
We began by mapping every flow BetPass wanted at the kiosk, more than ten, each with its own errors, prompts and legal requirements such as the fiscal receipt and ID checks above a threshold. Our designer laid every screen into one hub-and-spoke model: the hub leads everywhere, any point returns to the hub, and inactivity warns before it resets. A kiosk takes cash, prints receipts and reads IDs, so the design covered the machine as well as the screen.
Tell us how your operation works today. We'll tell you what we'd build.
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